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Tuesday, October 24 • 18:45 - 19:30
The Five Dirty Words of CI

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“Blameless postmortems” and “learning from failure” are very en vogue in the technology industry right now. Both fall into that less-discussed category of “CI”: Continuous Improvement. But for as much as we all talk about them, in many organizations and teams, the outcome of continual organizational learning and improvement remains elusive. Why is this?

In this talk, we’ll look at five “dirty words”* that are often thrown around during postmortems, retrospectives, and other learning exercises that not only make it difficult for teams to discuss learning, but promote activities and behaviors that are actually counterproductive to continuous improvement. We’ll dig into the existing research on why this is–it turns out we’re not the only industry struggling with this!–and look at some different language we can start using that can more ably facilitate sustainable Continuous Improvement in our work environments.

*Not actually dirty words.

avatar for J. Paul Reed

J. Paul Reed

Build/Release Engineering, DevOps, and Human Factors Consultant, Release Engineering Approaches
J. Paul Reed has over fifteen years experience in the trenches as a build/release engineer, working with such storied companies as VMware, Mozilla, Postbox, Symantec, and Salesforce. | | In 2012, he founded Release Engineering Approaches, a consultancy incorporating a host of tools and techniques to help organizations "Simply Ship. Every time." He's worked across a number of industries, from financial services to cloud-based infrastructure to health care, with teams ranging from 2 to 2,500 on everything from tooling, operational analysis and improvement, cultural transformation, and business value optimization. | | He speaks internationally on release engineering, DevOps, operational complexity, and human factors and is currently a Masters of Science candidate in Human Factors... Read More →

Tuesday October 24, 2017 18:45 - 19:30
Continuous Everything: USA/West Coast